Customer Service Representative

Summary

Join our team as a Customer Service Representative! Interact with customers, providing information and resolving complaints. You will respond to inquiries via phone, email, or chat, process orders and requests, and escalate priority issues. Maintaining customer interaction records and coordinating with internal departments are key responsibilities. Previous customer service experience is preferred but not required. This part-time night shift position is located in Cebu.

Requirements

• Customer service: 2 years (Required)
• Location: Cebu (Required)

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat
• Process orders, forms, applications, and requests
• Identify and escalate priority issues
• Keep records of customer interactions and transactions
• Communicate and coordinate with internal departments
• Follow up on customer interactions

Preferred Qualifications

• Previous experience in a customer service role is preferred but not required
• Proficiency in data entry and office software applications
• Excellent verbal and written communication skills in English; multilingual or bilingual proficiency is a plus, especially in Spanish
• Experience with outbound calling is beneficial
• Ability to effectively communicate with customers