Customer Service Representative

Summary

Join Wing, a company dedicated to revolutionizing work for businesses globally, as a Customer Service Representative. This remote, entry-level position offers the opportunity to build sustainable relationships with customers, resolve concerns efficiently, and ensure satisfaction in every interaction. You will manage inbound and outbound calls, maintain customer records, and adhere to communication protocols. This role requires proven experience in customer service, excellent communication skills, strong organizational abilities, and proficiency in various technologies. Wing provides a comprehensive benefits package including health insurance, performance incentives, job security, paid training, a supportive team, opportunities for career growth, and a fun work environment.

Requirements

• At least 1-2 years proven experience as a Customer Service Representative
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details
• Able to work on a graveyard shift
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Responsibilities

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Ensure customer satisfaction in every interaction
• Keep records of customer interactions, process and update customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Ad hoc tasks

Benefits

• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay