E-commerce Customer Service Representative

Summary

Join Carl Friedrik, a product design company revolutionizing traditional luxury, as a Customer Service Representative. This fast-paced role involves working closely with the E-Commerce Customer Service Manager to address customer inquiries and enhance customer support KPIs. You will be the face of Carl Friedrik for customers, requiring strong communication and problem-solving skills across various platforms. The ideal candidate is passionate, proactive, and creative, with experience in customer service and e-commerce platforms. Carl Friedrik offers a competitive salary, contributory pension, annual company trips, flexible location options, and premium co-working spaces.

Requirements

• Experience in a customer service or customer-facing role
• Technical understanding of order management softwares and e-commerce platforms
• Native level English

Responsibilities

• To be the face of Carl Friedrik for the customer, staying up to date with all new projects and developing a strong understanding of our brand and products
• Provide knowledgable and confident answers to customers on all platforms (online chat, email, social media, and phone)
• Display initiative and an ability for problem solving
• Action customer requests across a variety of e-commerce tech platforms and software
• Liaise with our warehouse to help track shipments for customers and adjust orders accordingly
• Liaise with our Global Payment System to help monitor customers payments/refunds, and returns
• Building strong rapports with customers, going above and beyond to help solve their queries

Preferred Qualifications

• Passionate : You’re passionate about your role, your team, and serving our customers
• Proactive : You act without being told what to do and have the ability to self-handedly push a new project to the finish line
• Strong communicator : Both within the team and externally (excellent written/verbal skills)
• Creative : You express creativity in your approach to problem solving. You always ask if there’s a better way to do something
• Problem solver: You are able to come up with creative and logical solutions to problems and action them with no assistance

Benefits

• Competitive salary
• Contributory pension scheme
• Annual company trip + frequent team social events
• Flexible location, even remote
• Premium co-working spaces in London and Barcelona