Customer Service Specialist

Summary

Join our award-winning company as a Customer Service Specialist and enjoy endless opportunities for growth! You'll provide exceptional customer service for our e-commerce brand, Fasteners Plus, aligning with our core values. Responsibilities include identifying customer needs, improving processes, collaborating with various teams, and ensuring customer satisfaction. We value individuals who are proactive, relationship-oriented, and committed to high-quality work. Clickstop offers a supportive environment, professional development, and a competitive compensation and benefits package, including health insurance, 401k match, PTO, and more. This hybrid role requires weekly onsite presence in Urbana, IA, and remote work eligibility is limited to specific states.

Requirements

• Be authorized to work in the United States
• Successfully complete a background check

Responsibilities

• Align with Clickstop’s Core Values to drive our culture and business forward
• Provide an industry best customer experience for one of our e-commerce brands, Fasteners Plus
• Recognize and identify customer needs and opportunities by being a great listener
• Continuously improve our processes
• Work within a highly collaborative team and strategize with our Marketing, Operations, Freight, and Purchasing teams to drive sales and provide exceptional customer service
• Demonstrate our commitment to our brand promise by providing customers what they want, when they need it on their first call
• Complete daily tasks while living out our values and code through self-awareness and integrity
• Openly discuss and relay information with stellar follow-up and execution
• Celebrate what is going well while identifying opportunities for growth

Preferred Qualifications

• Be naturally wired to make things happen and take great care of our customers
• Quickly identify customer needs and effectively resolve issues while providing exceptional customer service every step of the way
• Be highly skilled at building strong relationships
• Have awareness of your strengths, those of your team members, and how to use all of them effectively
• Be eager to learn new tasks and question existing methods to improve current processes
• Be committed to completing high-quality work
• Challenge us to become better than we are today
• Take ownership for driving Clickstop forward through alignment with our Core Values

Benefits

• Health Insurance ($0 Premium Option)
• Dental & Vision Insurance
• 401K Match
• PTO, Paid Holidays, and Volunteer Time Off
• Life and Disability Insurance
• ESOP – After one full year of service and minimum hour requirement is met
• Professional and personal development opportunities