Remote Customer Service Specialist

Summary

The job is for a Customer Service Specialist at Opulo, a company that facilitates mid-scale manufacturing. The role involves helping customers with their Pick-and-Place machines, monitoring issues, and participating in the Discord community to understand user needs. The position is part-time, remote, and offers a base pay range of $16-$21 per hour.

Requirements

• Excited to work for a young, fast growing company where things are never boring
• Have dealt with any type of CNC machine before (3D printer, laser cutter, CNC Mill, etc.)
• Can communicate technical information clearly and concisely

Responsibilities

• Help customers with questions regarding assembling or operating their machine
• Answer questions about shipping timelines, help process returns or refunds
• Monitor and track issues in the field and advise on what issues need to be prioritized
• Record and update issue status in Notion and Github
• Be on top of our community in Discord, helping spot issues and identify areas for improvement

Preferred Qualifications

Prior experience with, or interest in learning, the following skills/tools: Ecommerce tools such as Shopify, WooCommerce, etc., CRM software like HubSpot or Zendesk, Experience with electronics, and related manufacturing process, Knowledge of a foreign language - Chinese or German especially

Benefits

• This position is part-time, anywhere from 10-20 hr/week depending on ticket volume
• Our base pay range is $16 - $21 per hour, depending on experience and pre-existing skill set