Customer Service Specialist

Summary

Join Miaplaza's dynamic Customer Service team and revolutionize homeschool education! As a Customer Service Specialist, you'll provide exceptional support via phone, email, chat, and social media, handling a high volume of interactions. You'll guide parents, offer expert advice, and build trust. This is a full-time, remote position offering competitive pay and benefits. We're looking for individuals with excellent communication and problem-solving skills, experience in customer service, and a dedication to exceeding customer expectations. Miaplaza offers a supportive environment and opportunities for growth. Apply now to make a difference in children's education!

Requirements

• At least 3 years of work experience, with 2 years in a customer-facing role
• Access to a computer/laptop (camera preferred) with a reliable high-speed internet connection
• Typing speed: 45 words per minute
• Strong proficiency with technology and aptitude to learn new technologies and processes quickly

Responsibilities

• Deliver exceptional support across multiple channels (phone, email, chat, and social media)
• Resolve customer issues with empathy and efficiency while maintaining high-quality standards
• Personalize communication to make every customer feel valued and understood
• Analyze customer needs and recommend appropriate solutions
• Maintain detailed interaction records and collect valuable customer feedback
• Collaborate with team members to manage high-volume customer service (10,000+ weekly interactions) while ensuring seamless experiences
• Transform challenging customer situations into positive outcomes

Preferred Qualifications

Experience in a live chat or customer support environment

Benefits

• Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and more
• All employees are eligible for a 401(k) retirement plan with employer match
• Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits
• All employees receive free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children