Byte-Code is hiring a
E-Commerce Customer Service Specialist, Remote - Italian Republic
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Summary
The job is for an E-Commerce Customer Service Specialist at Byte-Code SpA, a software house offering IT solutions. The role involves managing customer service for important retail clients operating nationally and internationally, handling tasks such as email/chat/phone support, order monitoring, and back office activities.
Requirements
- Versatile, proactive, and willing to take on new tasks
- Interest in e-commerce and familiarity with online shop procedures
- Knowledge of online customer service activities
- Computer skills (Google Docs and spreadsheets)
- Good organizational skills
- Learning orientation
- Proactivity and problem-solving skills
Responsibilities
- Offer support to customers (via e-mail/chat/telephone) managing online shop requests
- Cluster customer requests based on types
- Monitor orders and delivery times
- Assist the team in managing order and shipping issues, as well as return/refund requests
- Actively manage back office activities (returns/refunds/quality control, stock management, etc.)
- Liaise directly with stakeholders (clients, logistics, couriers...) for issue management
- Provide support in various operational tasks
Preferred Qualifications
Knowledge of Shopify
Benefits
- Internship contract (extracurricular/stage) for 6 months
- Full-time employment (40 hours weekly)
- Salary of 1000 euros per month + meal ticket
- Possibility of remote work
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