E-commerce Customer Service Specialist

Summary

Join Byte-Code SpA as an E-Commerce Customer Service Specialist to support the customer service team in providing a fast, efficient, and professional online support service to clients throughout their shopping journey.

Requirements

• Interest in the e-commerce world and familiarity with online shop procedures
• Knowledge of activities performed by an online customer service
• Ability to use computer systems (Google Docs and spreadsheets)
• Good organizational skills
• Orientation towards learning
• Proactivity and openness to problem-solving

Responsibilities

• Offer support to clients via email/chat/phone managing requests related to the online shop
• Clusterize client requests based on types
• Monitor orders and delivery timelines
• Help the team in managing issues related to orders and shipments, as well as handling requests for returns/refunds
• Operatively follow up on back office activities (returns/refunds/quality control, stock releases, etc.)
• Directly interact with stakeholders (clients, logistics, couriers...) to manage practices
• Provide support in various operational tasks

Benefits

• Contract of extracurricular internship/stage for 6 months
• Full-time insertion (40h weekly)
• Salary: 1000 euros/month + restaurant ticket
• Possibility of remote work