Byte-Code is hiring a
E-Commerce Customer Service Specialist, Remote - Italian Republic

Summary

The job is for an E-Commerce Customer Service Specialist at Byte-Code SpA, a software house offering IT solutions. The role involves managing customer service for important retail clients operating nationally and internationally, handling tasks such as email/chat/phone support, order monitoring, and back office activities.

Requirements

• Versatile, proactive, and willing to take on new tasks
• Interest in e-commerce and familiarity with online shop procedures
• Knowledge of online customer service activities
• Computer skills (Google Docs and spreadsheets)
• Good organizational skills
• Learning orientation
• Proactivity and problem-solving skills

Responsibilities

• Offer support to customers (via e-mail/chat/telephone) managing online shop requests
• Cluster customer requests based on types
• Monitor orders and delivery times
• Assist the team in managing order and shipping issues, as well as return/refund requests
• Actively manage back office activities (returns/refunds/quality control, stock management, etc.)
• Liaise directly with stakeholders (clients, logistics, couriers...) for issue management
• Provide support in various operational tasks

Preferred Qualifications

Knowledge of Shopify

Benefits

• Internship contract (extracurricular/stage) for 6 months
• Full-time employment (40 hours weekly)
• Salary of 1000 euros per month + meal ticket
• Possibility of remote work