Customer Service Specialist - Spanish and French speaking

Summary

Join Infomedia, a leading global provider of SaaS solutions to the automotive industry, as a Product Support Specialist. You will provide product and service support to end-users, resolving problems and ensuring excellent customer service. This role requires fluency in German and English, and involves engaging with customers via email, live chat, and telephone. The position offers flexible working arrangements and is based in Cambridge, UK, or Cologne, Germany, with potential for remote work in Spain or the UK. Infomedia offers a robust benefits package including paid parental leave, flexible working arrangements, health perks, growth and career development, and recognition. The company values innovation, global reach, and a fun, high-performing work environment.

Requirements

• Working knowledge of the internet and search engines
• Excellent verbal and written communication skills
• Information-gathering and problem-solving skills
• Ability to adapt quickly to changes in products
• Team-based attitude
• Customer focused
• Business fluency in written and spoken Spanish, French and English
• Business fluency in written and spoken Spanish, French and English

Responsibilities

• Support our Customers from the European market in all products
• Product Issue Resolution
• Outbound call campaigns
• Maintaining the customer database
• Maintain our KPI’s to ensure a high level of customer service
• Continue to improve and maintain product knowledge
• Follow all internal procedures
• Liaise with other internal departments to resolve issues

Benefits

• Paid parental leave
• Flexible working arrangements
• Health perks
• Growth and career development
• Recognition