Customer Service Specialist

Summary

Join TIMOCOM, a leading IT and data specialist in the logistics industry, and contribute to their innovative digital solutions. As a Customer Service Representative, you will handle customer inquiries via phone and email, providing individual support and ensuring high customer satisfaction. You will proactively engage with customers through regular calls and act as their primary point of contact. The role requires a completed commercial apprenticeship or comparable qualification, proficiency in MS Office applications, and fluency in a Scandinavian language (Norwegian, Swedish, or preferably Danish) or Finnish, along with excellent German and English skills. TIMOCOM offers flexible work arrangements, including remote work options and the possibility of working abroad for up to 120 days a year. They also provide extensive professional development opportunities, health initiatives, and family-friendly benefits.

Requirements

• Successfully completed commercial apprenticeship or comparable qualification in customer service
• Proficient in standard MS Office applications
• Fluency in a Scandinavian language (Norwegian, Swedish, preferably Danish) or Finnish
• Excellent German and English skills for communication with international colleagues
• Reliability, customer orientation, and a friendly telephone manner

Responsibilities

• Handle customer inquiries and requests via phone and email
• Act as the primary point of contact for customers
• Enhance customer satisfaction through individual and quality-conscious support
• Provide proactive customer service through regular follow-up calls

Benefits

• Flexible working hours and location: utilize TEAMocom Spaces, work remotely, or a combination
• Ability to work abroad for up to 120 days per year
• Access to over 20,000 training courses on the internal platform, with development plans for easy planning
• Health initiatives and after-work events, such as stress checks, back courses, or running groups
• Eco-friendly options: lease an e-bike or bicycle, or receive a subsidized job ticket or travel allowance
• Childcare options: Kita places in Erkrath and parent-child offices at the head office