Remote Customer Service Supervisor

closed
Logo of Kafene

Kafene

πŸ“Remote - Guatemala

Job highlights

Summary

The job is for a Remote Customer Service Supervisor at Kafene, a leading point-of-sale financing partner. The role involves leading a team, managing customer complaints, maintaining knowledge of company procedures and policies, communicating effectively with customers, and staying informed about industry regulations.

Requirements

  • Bilingual proficiency in Spanish is required for this role
  • Reliable internet access for this remote role
  • A track record in customer support, preferably within the Rent-to-own industry
  • Strong phone skills and active listening abilities
  • Communicate clearly and confidently
  • Skilled at multitasking and managing time efficiently
  • A high school diploma or equivalent is required, with a college degree being preferred

Responsibilities

  • Lead and manage a small team of service members, fostering productivity and maintaining a positive work environment
  • Maintain a comprehensive understanding of Kafene's procedures, policies, and any changes
  • Demonstrate effective communication skills both online and over the phone
  • Effectively manage timecards, schedules, and holiday arrangements
  • Play a key role in setting and monitoring performance metrics for the service department
  • Handle a variety of customer inquiries and issues
  • Stay informed about industry regulations, restrictions, and innovations
  • Continuously strive for improvement and excellence in all aspects of the role

Benefits

  • Compensation: Base pay varies based on experience
  • Healthcare Stipend: We prioritize your well-being by covering medical, dental, and vision insurance costs
  • Paid Time Off: We value work-life balance, which is why we offer flexible paid time off starting from your first day of employment
This job is filled or no longer available