Customer Service Supervisor

Summary

The job is for a Remote Customer Service Supervisor at Kafene, a leading point-of-sale financing partner. The role involves leading a team, managing customer complaints, maintaining knowledge of company procedures and policies, communicating effectively with customers, and staying informed about industry regulations.

Requirements

• Bilingual proficiency in Spanish is required for this role
• Reliable internet access for this remote role
• A track record in customer support, preferably within the Rent-to-own industry
• Strong phone skills and active listening abilities
• Communicate clearly and confidently
• Skilled at multitasking and managing time efficiently
• A high school diploma or equivalent is required, with a college degree being preferred

Responsibilities

• Lead and manage a small team of service members, fostering productivity and maintaining a positive work environment
• Maintain a comprehensive understanding of Kafene's procedures, policies, and any changes
• Demonstrate effective communication skills both online and over the phone
• Effectively manage timecards, schedules, and holiday arrangements
• Play a key role in setting and monitoring performance metrics for the service department
• Handle a variety of customer inquiries and issues
• Stay informed about industry regulations, restrictions, and innovations
• Continuously strive for improvement and excellence in all aspects of the role

Benefits

• Compensation: Base pay varies based on experience
• Healthcare Stipend: We prioritize your well-being by covering medical, dental, and vision insurance costs
• Paid Time Off: We value work-life balance, which is why we offer flexible paid time off starting from your first day of employment