Remote Customer Service Representative

Summary

Dalstrong is a large international kitchen knife and cookware e-commerce company based in Canada with a distributed team. The company seeks a remote customer service representative to join their team, ideally with managerial experience and technical skills. The candidate will assist customers with inquiries and concerns, ensure customer satisfaction, and help turn around dissatisfied customers. Requirements include being fluent in English, having customer service experience, managerial experience, hard-working, resourceful, self-motivated, detailed, responsible, passionate about helping others and the company succeed, inventive, proactive, knowledgeable in MS Office, Google Sheets, Project Management tools, and experience using Freshdesk is a plus. Benefits include work/life balance with flexible time-off, holidays, sick days, and a fun remote start-up culture, as well as free premium culinary products from the company.

Requirements

• Fully fluent native English speaker
• Proven experience with Achieving Customer Service Excellence
• Experience working with Amazon within a customer service capacity
• Managerial or supervisor experience
• Hard-working, resourceful, self-motivated, detailed, and responsible
• Passionate about helping others and the company succeed
• Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis
• Knowledgeable in MS Office, Google Sheets, Project Management tools

Responsibilities

• Assist customers about product inquiries/concerns
• Make sure that customers are delighted and satisfied with their customer service interaction
• Turn customers around in case they are dissatisfied with shipping/product delays

Preferred Qualifications

Experience using Freshdesk (or similar)

Benefits

• Work/life balance. Flexible time-off, holidays, sick days, and a fun remote start-up culture
• Free premium culinary products from the company