Rise25: we help B2B companies to get ROI, referrals and clients using podcasts is hiring a
Customer Service Representative in Worldwide

Summary

The job is for a remote Customer Service Representative role at Rise25, a company specializing in podcasts and content marketing. The position involves responding to client emails, managing support tickets, coordinating appointments, organizing documents, attending meetings, and assisting the episode production team when needed.

Requirements

• Have 3+ years experience in a customer service role, quality assurance, trainer or operations supervisor
• Good at self-direction and taking initiative
• Detail-oriented and meticulous
• Passionate about helping people
• Reliable internet, internet backup and able to work independently (speed tests and system tests to be conducted)

Responsibilities

• Answer and filter emails, support the Rise25 team, and pay close attention to all details
• Manage incoming support tickets from clients and send email updates
• Coordinate appointments with our clients and prospects via Google Calendar
• Organize documents in Google Drive and create Google spreadsheets
• Attend regular check-ins and meetings with the team
• Assist the episode production team when needed

Preferred Qualifications

• Experience with ClickUp, Slack, and password sharing software tools
• Scheduling flexibility is a must

Benefits

• Monthly Book and Masterclass Club meetings
• Monthly video team meetings
• New team member mentoring sessions