Customer Service Representative

Summary

Join ABC Legal Services as a Partner Experience Specialist and provide support to process servers. Key responsibilities include answering inquiries, resolving issues, managing work distribution, addressing performance concerns, and monitoring work dispatched to Sheriff Offices. This remote position requires excellent communication skills and proficiency with Microsoft Office Suite. A high school diploma or GED is required, while customer service or IT experience is preferred. The company offers a competitive salary, comprehensive benefits, and work-from-home flexibility.

Requirements

• High school diploma or GED required
• Excellent written and verbal communication skills
• Experience and proficiency with Microsoft Office (Word, Excel)

Responsibilities

• Answer inquires and resolve issues from process servers
• Oversees distribution and dispatch of cases to process servers
• Work in Skye (in-house application) to ensure orders are being dispatched and fulfilled
• Monitor process server status to ensure they are in good standing and able to accept and complete work
• Obtain status of orders via phone calls, fax, court docket that have been dispatched with Sheriff
• Collaborate with team members to find broken processes or inefficiencies in daily tasks
• Resolves issues on task board in Skye

Preferred Qualifications

• Customer service or IT experience strongly preferred
• Familiarity with Legal Process as plus

Benefits

• Comprehensive Medical, Dental, and Vision coverage
• Competitive salary package
• 401(k) retirement plan with 5% matching
• Orca Card / Transit Stipend
• 10 paid holidays per year
• Referral program
• Work from home flexibility