Customer Service Representative

Summary

Join ABC Legal Services, a national leader in legal document filing services, as a Partner Experience Specialist! This remote position, based in PR, provides support to process servers, answering questions, resolving issues, managing and distributing work, and addressing performance concerns. You will monitor work dispatched to Sheriff Offices and utilize our in-house application, Skye. The ideal candidate possesses excellent communication skills, Microsoft Office proficiency, and customer service or IT experience. A high school diploma or GED is required. We offer a competitive salary, benefits including medical, dental, vision, 401k, paid holidays, and work-from-home flexibility.

Requirements

• High school diploma or GED required
• Excellent written and verbal communication skills
• Experience and proficiency with Microsoft Office (Word, Excel)
• Proficiency in English, including strong writing and communication skills, is essential for this role

Responsibilities

• Answer inquires and resolve issues from process servers
• Oversees distribution and dispatch of cases to process servers
• Work in Skye (in-house application) to ensure orders are being dispatched and fulfilled
• Monitor process server status to ensure they are in good standing and able to accept and complete work
• Obtain status of orders via phone calls, fax, court docket that have been dispatched with Sheriff
• Collaborate with team members to find broken processes or inefficiencies in daily tasks
• Resolves issues on task board in Skye

Preferred Qualifications

• Customer service or IT experience strongly preferred
• Familiarity with Legal Process as plus

Benefits

• Comprehensive Medical, Dental, and Vision coverage
• Competitive salary package
• 401(k) retirement plan with 5% matching
• Orca Card / Transit Stipend
• 10 paid holidays per year
• Referral program
• Work from home flexibility