πBrazil
Customer Service Technical Support Representative
closed
LogicMark
πRemote - Worldwide
Summary
The job description is for a Customer Service/Technical Support Representative at LogicMark, Inc., a company providing personal emergency response systems and health communications devices. The position involves handling customer inquiries, resolving technical issues, and providing product feedback. The role requires 1 year of related customer service or help desk experience, proficient data entry and computer skills, and the ability to communicate effectively.
Requirements
- Must be at least 18 years old
- High school diploma, GED, or equivalent required; Some college and/or associate degree preferred
- 1 year of related customer service or help desk experience; prefer high volume call center skills
- Familiarity with Quickbooks a plus
- Must be able to read, comprehend, speak, and write English
- Ability to operate a computer, telephone, and other office equipment constantly
- Ability to communicate accurate information and ideas so others understand
- Home office environment conducive to phone conversations with reliable internet connectivity
- Teamwork
- Organization and attention to detail
- Must be tech savvy with proficient data entry and computer skills
- Dependability
- Customer service oriented with a clear, pleasant, and professional speaking voice
- Product and market knowledge
- Quality focused
- Ability to analyze information and problem solve
- Documentation skills
- Active listening, empathy and conflict resolution
- Multi-tasking
Responsibilities
- Become familiar and knowledgeable on all products and services offered for sale by the company
- Serve customers and potential customers by providing product and service information and resolving product and service problems for both hardware devices and software applications
- Take incoming calls, return incoming voicemails, and respond to incoming emails from LogicMarkβs current customer base or from potential customers
- Provide accurate, valid, and complete information about our products or trouble shoot and provide technical assistance to those who already have our products, applications, and subscription services
- Resolve the technical issues for customers to ensure that their LogicMark equipment and software is performing as it should be
- Handle customer complaints, provide appropriate solutions and alternatives within company guidelines, identify, and escalate matters of concerns related to products appropriately
- Record and document interactions with customers and potential customers; maintain customer database/records; alert and work with engineering and product teams to identify, test and resolve device and/or technology related issues
- Provide high levels of customer service throughout all interactions
- Provide product feedback on and participate in testing of technology and products and contribute/participate in system wide enhancements/implementations
- Display empathy and patience with consumers who are not proficient with technology
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company paid holidays
- Paid time off
This job is filled or no longer available
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