Customer Solutions Architect

Summary

Join Contrast Security as a Customer Solutions Architect (CSA) and play a vital role in post-sales operations. You will ensure successful implementation and deployment of licenses, driving customer satisfaction and supporting renewals. Working closely with account managers and cross-functional teams, you will guide customers through their journey with our solutions, helping them realize the full value of our products. Your expertise in technical implementation, DevSecOps, AppSec, and operational consulting, combined with excellent communication skills, will be essential. This role requires a strong focus on customer success and fostering long-term partnerships. If you are passionate about customer success and thrive in a collaborative environment, this is the ideal opportunity for you.

Requirements

• Proven experience in post-sales, implementation, or customer success roles within enterprise software or SaaS environments
• Strong understanding of application security, DevSecOps, and modern software development practices
• Hands-on experience with platform architectures such as Docker, Kubernetes, AWS, Azure, or GCP
• Knowledge of security solutions and technologies (e.g., SAST, DAST, IAST, RASP) and security frameworks (e.g., OWASP Top 10, SDLC, Threat Modeling)
• Exceptional communication and interpersonal skills, with the ability to build trust with both technical and non-technical stakeholders
• Strong problem-solving skills and a customer-first mindset
• Ability to travel up to 40% as required
• Experience working with account managers and supporting renewals and expansions
• Background in application security, consulting, or software development
• Familiarity with enterprise IT environments, including Linux and Windows systems
• Demonstrated ability to influence product direction based on customer feedback

Responsibilities

• Serve as the primary technical lead during the post-sales process, managing the successful implementation and deployment of licenses
• Conduct technical onboarding, including system integrations and configuration
• Provide hands-on support to ensure smooth deployment and adoption
• Build and maintain strong relationships with customers
• Proactively identify opportunities to enhance customer experience and satisfaction
• Address technical issues and provide timely resolution to maintain customer confidence
• Partner with account managers to ensure alignment on customer goals and strategies
• Act as a liaison between customers and internal teams, including Product Management and Engineering, to communicate feedback and influence product direction
• Provide training and knowledge transfer to customers and internal stakeholders
• Support account managers in driving renewals and identifying upsell opportunities by demonstrating the ongoing value of our solutions
• Conduct periodic business reviews with customers to ensure alignment with their goals
• Educate customers on best practices for continuous real-time application security
• Represent the company as a trusted advisor at customer engagements, webinars, and industry events

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan with Employer Match
• Life Insurance
• Long Term Disability Insurance
• Short Term Disability Insurance
• Transit and Commuter benefits
• Flexible PTO
• 56 hours of Annual Sick time
• Paid Parental Leave
• Paid Holidays
• Salary and Other Compensation: The standard base pay range for this position is $150,000.00 - $160, 000.00 annually. This position is also eligible for commission and equity package subject to the terms of the Company’s applicable plans