Customer Success - Solution Architect

Summary

Join Tigera as a Solutions Architect and engage with customers to design and architect networking and network security for their cloud-native platforms. You will provide technical leadership, guide customers towards best practices, and offer ongoing technical guidance and consulting. This hybrid role, based in Vancouver or remotely from Toronto, involves leading technical engagements, assisting with Kubernetes implementation, integrating Tigera solutions, collaborating on security best practices, resolving technical issues, identifying adoption barriers, and providing consulting services. You will become a trusted resource for customers, offering reliable solutions. Tigera offers a competitive compensation package with full health, vision, and dental benefits, along with a collaborative and flexible work environment.

Requirements

• 10+ years experience with direct operational responsibility for complex software systems (e.g. as a site reliability engineer, network architect or a devops engineer)
• Deep hands-on technical skills & knowledge - you will be able to check off all of the following
• Linux fundamentals and system administration
• IP networking
• Private and public VM environments (e.g. OpenStack, AWS, Azure, GCE)
• Software development/operations (DevOps) experience
• Network and systems security / SecOps
• Consultative, analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Enthusiastic and creative problem solver, with the ability to inspire others
• Excellent verbal and written communication and presentation skills
• Experience in an early-stage startup environment
• Willingness to travel as required (total travel <20%)
• Bachelor's Degree in Computer Science/Computer Engineering/Information Technology or related

Responsibilities

• Lead the technical engagement with our customers, with the support of the rest of the Tigera team. You will be instrumental in ensuring the success of both the customer and Tigera in each and every new deployment
• Assist customers with the architecture of their Kubernetes implementation of the Tigera solution, helping them to define, protect, and monitor ingress, egress, and east-west traffic
• Help in integrating the Tigera Solution into the customer's infrastructure (authentication, logging, alerting, monitoring)
• Collaborate with customers to define security best practices and design/implement workflows
• Help customers resolve technical issues while meeting key support SLAs
• Identify barriers to adoption and customer friction points and work with Product Management to create a product roadmap that aligns with the needs of our customers
• Provide customers with consulting services utilizing your expertise in Networking, Security and Kubernetes
• Become a trusted resource and advocate for your customers. Someone who the customer relies on to give the right answer, not necessarily the most commercially rewarding answer

Preferred Qualifications

• Container environments (preferred)
• Experience as a sales engineer, solutions architect, resident engineer, or consulting engineer, ideally with an open source based product, would be a plus

Benefits

Full health, vision, and dental benefits