Customer Solutions Engineer

Summary

Join Beekeeper as a Customer Solutions Engineer and collaborate with customers to design and implement technical solutions maximizing the value of Beekeeper's platform, focusing on integrations. You will be a key member of the Customer Solutions team, leveraging your technical expertise and product knowledge throughout all customer phases. This role requires managing multiple customer projects, recommending and implementing integration solutions, and working with cross-functional teams. The ideal candidate possesses strong technical aptitude in integration development, excellent communication skills, and a collaborative mindset. You will lead the discovery and development of technical solutions, manage technical rollouts, and design complex integration solutions. You will also serve as a technical advisor and contribute to knowledge-sharing.

Requirements

• This is a German Speaking role
• At least 2+ years of experience in technical development or sales engineering, with a focus on integrations in a software/SaaS environment
• Proven experience with Workato (or a similar iPaaS platform) for developing integrations and automating workflows
• Strong knowledge of integration technologies, including SSO (especially SAML 2.0), API development (REST, SOAP), and system synchronization (SFTP & batch workloads)
• Experience in developing complex integrations using Python and related tools
• Demonstrated ability to manage technical implementation projects, from scoping through delivery, including working in an agile (Kanban) environment
• Excellent written and verbal customer communication skills, with the ability to explain technical concepts in a way that’s accessible to non-technical stakeholders
• A proactive approach to problem-solving, with a focus on delivering high-quality technical solutions
• A passion for learning, with a curiosity about new technologies and a strong results-driven mindset

Responsibilities

• Lead the discovery and development of technical solutions, with a focus on building and enhancing integrations that drive value for customers
• Manage the technical rollout of customers during onboarding, with a strong focus on configuring and customizing integrations using Workato, our iPaaS platform
• Design and implement complex integration solutions, connecting Beekeeper with various external systems (e.g., HR, payroll, LMS) through APIs and other synchronization methods (e.g., SFTP, REST, SOAP)
• Install, configure, and support Marketplace apps, with an emphasis on apps that require complex integration capabilities
• Collaborate with customers to gather technical requirements, and translate them into actionable integration solutions
• Serve as a technical advisor throughout the customer journey, from pre-sales to post-sales, supporting customer success teams with integration needs and identifying opportunities for automation
• Act as a liaison between customers, customer success, product, and engineering teams to provide feedback on product enhancements
• Continuously seek opportunities for improving integration processes and optimizing the customer implementation experience
• Contribute to technical knowledge-sharing by developing training materials on integration solutions and best practices for the customer success team

Preferred Qualifications

A degree in Computer Science, Engineering, or a STEM-related field is preferred but not required

Benefits

• A competitive salary
• A great career trajectory
• An amazing team with 20+ nationalities
• Eager to learn?! We have a Personal Learning & Development Budget to help you develop all the skills you need to succeed
• Phone & Home Internet reimbursement every month
• 30 days of annual leave per year + 2 Mental Health Days per year
• Sabbatical Program – 1 month paid leave at 3, 6, 10 year tenure
• Laptop for work purposes
• Budget for setting up your Home-Office