Customer Solutions Engineer

Summary

Join dbt Labs' growing Customer Solutions Engineering team in the Philippines as a remote employee! You will provide support to dbt Cloud users through various channels, tackling technical challenges and enhancing documentation. This role requires strong technical skills, excellent communication, and a passion for problem-solving. You'll build your expertise in dbt Cloud and contribute to a positive customer experience. The position offers a competitive salary, unlimited vacation, comprehensive healthcare, generous parental leave, and various stipends. Opportunities for professional development are also available.

Requirements

• Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests
• Exceptional written and verbal communication skills
• A genuine drive for solving problems and helping others
• A strong technical foundation, especially within a SaaS support environment
• Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success
• Experience building documentation or technical how-to guides using a variety of media (text, images, video)
• A creative attitude towards problem solving, and enjoy working directly with business stakeholders to help them get past roadblocks

Responsibilities

• Support customers through diverse channels: tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmas
• Build and deepen your technical expertise across all facets of dbt Cloud, ensuring you're always ready to assist with any challenge
• Take ownership of customer challenges, from initial troubleshooting to resolution
• Enhance our documentation, ensuring it’s both technically accurate and easily understood
• Proactively seek out professional development opportunities, always aiming to bring more to our team and our users
• Learn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our product

Preferred Qualifications

• Hands-on experience with YAML or JSON structures
• Proficiency with monitoring and analytics tools like Datadog or LogicMonitor
• A deep understanding of ETL processes, data warehousing, and contemporary data stack concepts
• The ability to break down more complex technical concepts and communicate them to stakeholders verbally and in writing
• Practical experience with dbt

Benefits

• Unlimited vacation time with a culture that actively encourages time off
• Comprehensive healthcare coverage
• Generous paid parental leave
• Health & wellness stipend
• Flexible stipends for: Home office setup
• Learning and development
• Office space