Customer Success Account Manager

Summary

Join Coupa as a Customer Success Account Manager (CSAM) and be the primary point of contact for customers post-launch. You will advise customers on maximizing Coupa platform value, support value articulation, ensure contract renewals, identify cross-sell opportunities, and contribute to revenue growth targets. This role requires managing customer relationships, developing success roadmaps, conducting business reviews, building account penetration models, aligning value messaging, identifying growth opportunities, and coordinating internal resources. Coupa offers a collaborative culture, pioneering technology, and the opportunity to make a global impact.

Requirements

• Procure-to-Pay or Source-to-Contract domain expertise
• Understanding of technology planning, implementation and impact on business with in-depth experience of Procurement software
• Strong background in customer/client management
• Experience in developing and maintaining executive relationships and associated influencing strategies
• Project management including leading disparate, cross-functional, cross-enterprise project teams
• Ability to have value-based conversation with business executives

Responsibilities

• Managing relationships and monitoring customer performance
• Developing customer success roadmap
• Driving periodic business reviews and developing account strategy
• Build out an account penetration model that encourages multi-angle access to key accounts
• Align overall value messaging targeted towards the chief economic buyer in target accounts
• Identifying expansion and growth opportunities within customer accounts
• Conducting scheduled customer check-ins and customer success metrics workshops to ensure Coupa is adopted and optimized
• Coordinating required internal resources from across Coupa to enable customer to achieve their value objectives
• Sharing standard processes ideas, product information, and relevant Coupa news
• Provide a consistent point of contact for customers and an advocate for the customer within Coupa

Benefits

• Pioneering Technology
• Collaborative Culture
• Global Impact