Customer Success & Account Manager

Summary

Join Autism Parenting Magazine (APM) as their Customer Success & Account Manager! This full-time, fully remote role focuses on building strong client relationships, ensuring timely delivery of advertising assets, and identifying upsell opportunities. You will manage inbound sales inquiries, guide clients through sponsorship options, and track campaign performance. The ideal candidate possesses 2-4 years of experience in customer success or account management, a service-first mindset, and high-level organizational skills. This position offers a competitive salary, paid time off, and ongoing training opportunities, with potential for growth into a leadership role. The role requires strong communication skills and the ability to work independently in a remote setting. Apply now to make a real difference in the lives of families affected by autism!

Requirements

• 2–4 years of experience in customer success, account management, or B2B client care
• A service-first mindset — genuinely caring about customers and long-term relationships
• High-level organizational and admin skills (you love ticking off to-dos and following SOPs)
• Experience working with sales CRMs and tracking KPIs
• The ability to work independently and communicate with clarity in a fully remote setting
• Confidence in video calls, screen shares, and client interactions

Responsibilities

• Manage inbound sales inquiries and guide clients through sponsorship and advertising options
• Own the full customer lifecycle - from onboarding to renewal and upsell
• Ensure advertising materials and deliverables are collected and delivered on time
• Track performance and identify upsell opportunities based on campaign success
• Maintain structured, caring communication with clients, helping them feel supported
• Maintain records in CRM and stay on top of invoices, follow-ups, and accounts receivable
• Contribute ideas to improve systems, client processes, and customer experience
• Coordinate cross-functionally with editorial, content, and customer service teams to ensure alignment and execution of campaigns

Preferred Qualifications

• Experience with advertising/media sales, publishing, or sponsorships
• Familiarity with tools like HubSpot, AdSales Genius, or ActiveCampaign
• Strong written English — especially helpful for client communication and email sequences
• Comfort with account receivable follow-ups or managing small business clients
• Long-term career interest in team leadership within a growing department

Benefits

• $2,000 – $2,800 USD/month*
• Full-time, fully remote position
• 20 Days of paid time off and 3 sick days off per annum
• Ongoing training and career development opportunities