Customer Success Advocate

Summary

Join Deel, a global leader in international payroll and compliance, as a Customer Success Advocate! You will be the primary point of contact for a high volume of small-spend accounts, building strong relationships and driving revenue growth. This role requires managing customer escalations, collecting product feedback, and collaborating with internal stakeholders. You will need 0-2 years of customer-facing experience and strong analytical skills. Deel offers competitive pay, benefits, remote work flexibility, and stock grant opportunities.

Requirements

• 0-2+ years of experience in a customer-facing role (support, operations, customer success)
• Former customer-facing experience
• A strong desire to be in the technology space
• Ability to complete tasks quickly and be highly productive
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively inclined and data savvy; able to draw quick, insightful conclusions from complex data sets, ask critical questions, and synthesize raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality; enjoys fast-paced environments and isn’t deterred by setbacks or pivots
• A solid track record of achievement (e.g., success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards)
• A strong analytical foundation with the ability to manipulate and synthesize data
• Curious and interested in making an impact

Responsibilities

• Manage a high volume of small spend accounts
• Identify and flag risks that will lead to customer churn
• Manage customer escalations and complete client communications in bulk
• Collect product and operational feedback and share it with relevant internal stakeholders
• Provide a high-quality experience to our customers on a day-to-day basis
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests
• Drive adoption of platform features that will lead to a better customer experience and better retention

Preferred Qualifications

Gainsight experience

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities (dependent on role, employment status, and location)
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available