Customer Success Advocate - DevOps

Summary

Join Sonatype, a leading software supply chain security company, as a Customer Success Advocate (CSA). In this 100% remote role with 10% travel, you will mentor customers on best practices for the Sonatype Nexus Platform, ensuring smooth onboarding and increased adoption. You will analyze customer experiences, identify improvement areas, and act as the voice of the customer to influence product development. Success in this role requires knowledge of the SDLC and DevOps tooling, strong organizational and interpersonal skills, and a desire to build long-term customer relationships. Sonatype offers a supportive and inclusive work environment with various benefits.

Requirements

• Knowledge of current SDLC and the tooling that development organizations use to build applications
• Ability and desire to learn modern DevOps tooling
• Well-honed organizational and interpersonal skills
• Desire to build long-term relationships and help our customers be successful
• Ability to travel. Although this position is 100% remote, travel to customer locations will be 10%

Responsibilities

• Mentor and educate customers on implementing and using best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint
• Discover and analyze gaps in the customer experience, identify early warning signals, and work with multi-functional teams to address them
• Act as the voice of the customer - using your insights to help us drive improvements, influence product roadmap, and deploy customer advocacy programs
• Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied

Benefits

• Company Wellness Week - We shut down company operations for a week to enable all employees to spend time pursuing personal growth and enjoying much needed and deserved rest
• Diversity & Inclusion Working Groups
• Parental Leave Policy
• Paid Volunteer Time Off (VTO)
• Flexible working practices