Customer Success Associate

Summary

Join Coalition, a leading Active Insurance provider, as a Cyber and Technology E&O Underwriting Manager! Lead and mentor a remote team of underwriters, overseeing risk analysis and broker relationships. Develop and streamline processes, contribute to policymaking on emerging cyber threats, and serve as a subject matter expert. This role requires minimum 2 years of managerial experience in underwriting cyber and technology E&O, a proven track record leading high-performance teams, and strong communication skills. Coalition offers competitive compensation, comprehensive benefits including 100% medical, dental, and vision coverage, flexible PTO, and a home office stipend. We are a remote-first company committed to building an inclusive culture.

Requirements

• Minimum 2 years of managerial experience in underwriting cyber and technology E&O
• Proven track record in leading high-performance underwriting teams
• Experience handling a high volume of business
• Self-motivated; entrepreneurial spirit
• Comfortable working in a fast-paced, dynamic, virtual environment
• Strong interpersonal communication skills (verbal & written)
• Ability to learn and teach technical concepts/terms
• Proficiency in the local language and English is required

Responsibilities

• Lead and mentor a team of underwriters, fostering a collaborative environment and promoting professional growth
• Oversee the analytical research of policyholders and risks conducted by the team
• Manage and cultivate relationships with insurance brokers, negotiating pricing, coverages, and other terms to grow our book profitably
• Attend in-person meetings with Business Development staff and brokers as necessary to facilitate team support
• Develop, implement, and streamline processes for renewal business to achieve our customer service standards
• Strategically contribute to policymaking on emerging threats, loss trends, marketplace changes, and other trends in cyber and technology risks
• Maintain an active understanding of cyber and technology marketplaces and industry trends, imparting knowledge to the team
• Identify and leverage areas where our unique capabilities provide a competitive advantage and support these through the development of processes
• Collaborate with Security Engineers and guide the team in reviewing cyber and tech E&O accounts for risk assessment
• Serve as a subject matter expert and managerial point of contact for coverage matters and endorsement drafting

Preferred Qualifications

• Existing relationships with potential broker partners
• Management Professional Liability experience
• Technical background in engineering, computer science, or MIS is a plus

Benefits

• 100% medical, dental and vision coverage
• Flexible PTO policy
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
• Competitive compensation and opportunity for advancement