Customer Success Associate

Summary

Join Lendbuzz, a company committed to personalized and fair financial opportunities, as a trilingual Customer Success Associate! This role requires 2-5 years of call center experience and fluency in Portuguese and English, with Spanish proficiency a plus. You will respond to customer inquiries across various channels, document interactions, ensure policy adherence, and contribute to achieving service targets. The position demands strong communication, problem-solving, and teamwork skills within a fast-paced environment. Standard business hours (12 PM to 9 PM EST, Monday-Friday) are required.

Requirements

• Fluency in both Portuguese and English is required
• 2-5 years of experience in a call center environment handling a high volume of calls
• Enthusiasm for engaging in conversations and continuously learning from and educating customers
• Passion for technology and a willingness to stay updated on industry trends
• Clear, personable, and informative communication skills
• Curiosity, motivation, and a drive to tackle new challenges
• Strong team player who is comfortable both providing and seeking assistance
• Adaptability to thrive in a dynamic and evolving environment
• Ability to maintain composure and efficiency in a fast-paced setting
• Eagerness to take on new tasks and solve problems in real-time

Responsibilities

• Respond to customer inquiries and provide assistance across various communication channels including phone, email, chat, and text
• Document all customer interactions accurately using our CRM system
• Ensure adherence to company policies and procedures
• Work towards achieving customer service targets, metrics, and company Service Level Agreements (SLAs)
• Enhance customer service quality by analyzing and refining processes and system configurations
• Provide technical advice and assistance to maximize customer operational performance
• Identify and troubleshoot network problems related to customer service channels and platforms
• Collaborate with and report directly to the Customer Success Manager

Preferred Qualifications

Proficiency in Spanish is a plus