Customer Success Associate

Summary

Join Fella Health, a telemedicine clinic for middle-aged men, as a Customer Success Associate to deliver exceptional experiences and empower fellas to achieve their weight loss and health goals.

Requirements

• Language: you are fluent in spoken & written English
• Intensity: you’re very dedicated and ambitious
• Empathetic approach: you genuinely care about people and can relate to their experiences
• Customer-centric communication approach: you communicate in a way that puts the customer first
• Adaptability and resilience: you thrive in changing environments and bounce back from challenges
• Learning: you're an autodidact with impressive speed and resourcefulness
• Trenches: you don’t hesitate to get your hands dirty in the trenches
• Mindset: you calmly handle uncertainty and rapidly changing situations

Responsibilities

• Connect with our fellas through regular check-ins via text, email, or phone calls
• Understand their goals, needs, and pain points to provide meaningful assistance
• Be their go-to person when they need help
• Identify potential issues and address them proactively before they escalate
• Troubleshoot any problems with medication or our platform swiftly
• Respond to cancellation requests, understanding and resolving all their concerns

Benefits

• $21k/yr total comp inclusive of equity
• PTO with a yearly minimum (>2wks/yr + local national holidays)
• Comprehensive medical insurance (~$500/yr)
• Budget for books, courses, coaching ($400/yr)
• Budget for gym, health apps ($400/yr)
• Macbook and whatever you need to thrive