Customer Success Associate

Summary

Join our rapidly growing technology company as a Customer Success Associate to support our client base and help them achieve business goals through digital marketing best practices.

Requirements

• 1-2 years of relevant Account Management experience
• Quick learner and ability to manage multiple priorities and projects
• Excellent communication skills with the ability to educate and train clients and users
• Very organized and keen attention to detail
• Strong analytical and creative skills
• Out-of-the-box thinker with problem-solving / consultative approach
• High energy and a teamwork mentality is a must
• Must be proficient with Excel, PowerPoint and Word
• Excellent interpersonal and communication skills in English

Responsibilities

• Educate users on digital marketing best practices and how our platform can help them achieve business goals
• Act as main point of contact for business owners from varying brands using our technology to market their businesses
• Assist clients with marketing strategy and review performance on channels including but not limited to Google Adwords (Search), Facebook and Instagram (Social Media), Google Display Network, YouTube, etc
• Host onboarding sessions to educate new users how to activate campaigns and use the Eulerity platform
• Understand client objectives and KPIs, and steward successful use of the Eulerity platform
• Interface with clients through emails and phone calls to provide support and platform/marketing expertise
• Work closely with Technical Account Managers to track media placements to ensure delivery in full, proactively analyze campaign metrics and optimize

Benefits

• Comprehensive benefits - medical, dental, vision
• Summer Fridays
• Unlimited PTO
• Commuter benefits
• 401(k) with company match
• Hybrid model (2-3x in office per week)
• In-office lunches and unlimited snacks