Customer Success Associate

Summary

Join Eulerity, a rapidly growing technology company, as a Customer Success Associate! Support our expanding client base by educating users on digital marketing best practices and our platform. You will act as the primary point of contact for clients, assisting with marketing strategy and performance review across various channels. Onboarding new users and ensuring successful platform utilization are key responsibilities. This role requires strong communication, analytical, and problem-solving skills, along with proficiency in Microsoft Office Suite. We offer a competitive salary, comprehensive benefits, unlimited PTO, and remote work options.

Requirements

• 1-2 years of relevant Account Management experience
• Quick learner and ability to manage multiple priorities and projects
• Excellent communication skills with the ability to educate and train clients and users
• Very organized and keen attention to detail
• Strong analytical and creative skills
• Out-of-the-box thinker with problem-solving / consultative approach
• High energy and a teamwork mentality is a must
• Must be proficient with Excel, PowerPoint and Word
• Excellent interpersonal and communication skills in English

Responsibilities

• Educate users on digital marketing best practices and how our platform can help them achieve business goals
• Act as main point of contact for business owners from varying brands using our technology to market their businesses
• Assist clients with marketing strategy and review performance on channels including but not limited to Google Adwords (Search), Facebook and Instagram (Social Media), Google Display Network, YouTube, etc
• Host onboarding sessions to educate new users how to activate campaigns and use the Eulerity platform
• Understand client objectives and KPIs, and steward successful use of the Eulerity platform
• Interface with clients through emails and phone calls to provide support and platform/marketing expertise
• Work closely with Technical Account Managers to track media placements to ensure delivery in full, proactively analyze campaign metrics and optimize

Preferred Qualifications

Experience with Account Management at a technology company

Benefits

• Comprehensive benefits - medical, dental, vision
• Unlimited PTO
• Commuter benefits
• 401(k) with company match
• Remote