Customer Success Associate

Summary

Join our early-stage startup as a Customer Support Associate and contribute to our growing Customer Success team. You will be the primary contact for customers, addressing their questions and concerns via email, phone, and chat. Your responsibilities include managing customer web presence, assisting with small design tasks, and contributing to support resources. We seek a strong communicator with 2+ years of experience supporting American clients, proficiency in English, and empathy for small business users. While experience is valued, we prioritize talent and interest. We encourage applications from diverse backgrounds.

Requirements

• Have 2+ years of experience supporting American clients or customers in an external-facing role
• Be a quick and clear writer (you must be highly proficient in English) and an amazing communicator
• Have experience in the world of web design helping launch and manage websites
• Have empathy for small business users and can quickly grasp the issues they’re facing
• Feel comfortable managing your time and deciding amongst competing priorities
• Be patient, thoughtful, encouraging, and calm
• Have some familiarity with managing third-party integrations on websites
• Enjoy learning and teaching
• Care about and want to contribute to our mission of helping people do meaningful work
• Be willing to work full-time, 8 hrs/day (9am - 5pm US Eastern Standard Time, New York)

Responsibilities

• Manage email, phone, and chat communication with customers as a primary contact for customers who have questions, concerns, or want additional features for their website
• Support long-term customers with the management of their web presence, helping them when they have questions about the direction of their website
• Learn the tools of our web design suite and assist customers with small design tasks
• Contribute to Knowledge Base/FAQ and other customer-facing support resources

Preferred Qualifications

Some candidates may see this list and feel discouraged because they don’t match all the items. Please apply anyway: there’s a good chance you’re more wonderful than you think you are