Customer Success Associate

Summary

Join JOOR, a leading digital wholesale management platform, as a Customer Success Associate! In this role, you will build strong relationships with clients, ensuring their success with our platform. You will be responsible for onboarding, training, and driving product adoption. You will also identify opportunities for upselling and cross-selling to increase revenue. This position requires 1+ years of account management experience and excellent communication skills. We offer a competitive salary, benefits, and opportunities for growth. If you're a proactive, consultative account manager with a passion for customer success, we encourage you to apply!

Requirements

• 1+ years of experience managing accounts or owning a book of business
• Excellent presentation, written, and oral communication skills
• Strong negotiation and sales skills

Responsibilities

• Develop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the client’s business case and business strategy
• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
• Understand and assess customer requirements, level of adoption of the service, and corporate structure as it applies to JOOR rollout and adoption
• Foster a sense of urgency, professionalism and execution that establishes a new level of expected customer service performance
• Be an advocate for client feature requests and work cross-functionally with our Product, QA, and Data team to help move projects forward
• Drive increased engagement for new and existing customers
• Strategize and identify how the team can increase renewal rates and keep our churn rate near zero
• Strategically expand our revenue in accounts through cross-selling and upselling
• Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores
• Drive new business growth through greater advocacy and reference ability

Preferred Qualifications

• Business fluency in Italian
• 1-2 years of relevant work experience in SaaS, Account Management, or Strategy Consulting
• Experience collaborating with cross-functional teams
• Additional language skills

Benefits

• Competitive base salary and performance-based variable earnings
• Access to international trade shows and market weeks to see the product in action
• Collaborate with our teams around the world
• Private Medical, Dental, & Vision coverage
• Opportunities for growth and development through various internal initiatives
• Transparency into the state of our business via quarterly all-hands meetings, showcasing the company’s performance in relation to revenue and growth