Customer Success Associate

Summary

Join Samsara's Customer Success team as a Customer Success Associate and become a long-term partner for our top customers. You will work cross-functionally with Sales, Support, Sales Engineering, and Product teams. This role involves advising customers on Samsara platform customization, composing joint success plans, conducting executive business reviews, and leading workshops to optimize their operations. You will deeply understand the Samsara platform and explain its capabilities to various businesses. You will also mentor other team members and champion Samsara's cultural principles. This role offers the opportunity to impact industries that run our world and to shape your career within a hyper-growth environment.

Requirements

• 2+ years of experience in a Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
• Bachelor’s degree from an accredited university
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
• Previous hands-on experience assisting or working with technical products
• Solutions-oriented with strong problem-solving skills
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues

Responsibilities

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
• Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
• Conduct workshops with customers to break down their current operations and recommend workflow changes to get the most out of their Samsara products
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
• Serve as a mentor to the wider Customer Success and Support teams
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

• Enterprise SaaS experience preferred
• Strong bias for action, the ability to think big, with insistence on high standards
• Experience serving and partnering with large-scale business solutions at Fortune 500 companies
• Thrives in an unstructured, fast-paced, and change-heavy environment

Benefits

• Health benefits
• Samsara for Good charity fund
• Employee-led remote and flexible working