πWorldwide
Customer Success Associate
closed
Q4
πRemote - Canada
Summary
The job is for a Client Success Associate at Q4 Inc., an AI-driven IR Ops Platform company. The role involves managing a portfolio of clients, building and maintaining relationships, ensuring client success, and educating clients on the benefits of Q4βs products and services.
Requirements
- Superior client engagement and empathy, demonstrates success in building and maintaining effective client relationships, particularly with those in decision-making roles
- Outstanding communication and listening skills
- Ability to handle pressure, engage in difficult conversations and adapt to a changing work environment
- A team player with a growth mindset
- A self-starter who solves problems independently by exercising judgement based on available information
- Provides creative insights and/or solutions to address client/organizational challenges
- Knowledge of or ability to easily learn common client success platforms such as Salesforce
- Demonstrated ability in remote training/onboarding skills via telephone and/or screenshare
- 1 - 2 years of relevant work experience, preferably in customer facing roles
- University or college degree
Responsibilities
- Proactively engage with clients at defined points in the lifecycle to ensure clients achieve their desired outcomes while using Q4βs products and services
- Onboard new clients contributing to our focus on improving the client experience
- Track and monitor account health including usage, satisfaction, support cases
- Drive product adoption and enablement (as per roadmap)
- Escalate issues to appropriate internal resources as necessary
- Expand Client Lifetime Value
- Manage client relationships and advocate for the client in all interactions
- Ensure a timely response to inbound requests via email and phone
- Provide onboarding/training for the Q4 platform and service model
- Coordinate quarterly earnings events for clients
- Partner with internal teams to ensure a successful event
- Collaborate with internal teams and resolve client issues with urgency
- Acquire and maintain a strong working knowledge of the Investor Relations industry and keep apprised of its regulations, trends and best practices
Preferred Qualifications
Special consideration will be given to candidates possessing a strong knowledge of, or experience with, financial/capital markets
Benefits
- Health, wellness & lifestyle benefits to balance your heart, mind, and body
- Pension matching incentives to support your financial health
- Flexible paid time off so you can truly recharge and enjoy life
- Choose your home, one of our trendy offices, or mix it up with our flexible working environment
- Virtual team building and socials, keeping people connected is important to us
- A fantastic culture to top it all off!
This job is filled or no longer available
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