Customer Success Associate

Summary

Join RemoFirst, a global payroll and compliance company for remote teams, as a Customer Success Associate based in the EMEA region. You will manage a large portfolio of clients, providing support via email, calls, and video calls. Responsibilities include onboarding clients, answering questions about hiring, payroll, and employee management, identifying upsell opportunities, and maintaining accurate client records. This role requires 2+ years of customer-facing experience, strong communication skills, and tech-savviness. RemoFirst offers a startup environment, opportunities for growth, competitive compensation, top-of-the-range equipment, 100% remote work, and PTO regulated by local statutory.

Requirements

• 2+ year of experience in a customer-facing role (Customer Support, Client Services, Admin, etc.)
• Strong verbal and written communication in English (Spanish or German are a plus!)
• Comfortable jumping on video calls to explain processes, answer questions, or troubleshoot with a friendly and professional tone
• Organized and detail-oriented—you’ll be juggling multiple clients and timelines
• Curious and eager to learn—you don’t need to know everything about global employment (yet), but you’re excited to dive in
• Tech-savvy and comfortable using tools like Google Workspace, CRMs, or help desk platforms

Responsibilities

• Manage a large portfolio of clients, supporting them primarily through email, support tickets, and short video or phone calls
• Run onboarding calls to guide clients and their employees through the initial steps of hiring through RemoFirst
• Answer client questions related to hiring, payroll, and employee management—collaborating with internal teams when needed
• Identify potential opportunities for expansion or upsell (like new hires, new countries, or services)
• Help keep clients informed about platform features, key deadlines, and country-specific updates
• Flag common client pain points and suggest improvements to internal processes or resources
• Maintain accurate records of client interactions and account status using our internal tools

Preferred Qualifications

• Experience with HR or payroll processes
• Previous exposure to remote-first teams or international clients
• Familiarity with tools like Intercom, HubSpot, or Notion

Benefits

• Startup environment. RemoFirst is an early-stage start-up.  You have a voice and can influence and grow rapidly
• Build & Scale From Scratch. Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision
• Work for a Market Leader. Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers
• Compensation and perks are great! Competitive compensation. Top-of-the-range work equipment. 100% remote work. PTO regulated by local statutory
• Culture. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA. As we grow and evolve, we welcome your input to help us define our culture further