Remote Customer Success Associate

Summary

Join our customer support team as a Customer Success Associate and provide essential assistance to our clients while developing your skills in incident management, business analysis, customer management, incident monitoring, and incident resolution.

Requirements

• Bachelor/Master’s in Information Technology, Computer Science, Software Engineering, or a related field
• Strong problem-solving and communication skills
• Proactive attitude for remote work and willingness to learn in a fast-paced environment
• Ability to work well in a collaborative team environment
• Fluent in English, both written and verbal

Responsibilities

• Provide essential assistance to our clients
• Develop your skills in incident management
• Develop your skills in business analysis
• Develop your skills in customer management
• Develop your skills in incident monitoring
• Develop your skills in incident resolution