Urban Compass is hiring a
Customer Success Associate

Summary

Join Compass, a revolutionary real estate company, as a Customer Success Associate. As the face of the office, you will oversee its management and provide exceptional customer service to a small roster of customers. You will support their adoption of Compass technology, answer questions, resolve issues, and provide basic marketing support.

Requirements

• 1-2 Years previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Great listening skills, connect well with others, and empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Responsibilities

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Manage a small portfolio of customers directly by fielding questions and resolve issues via phone calls, emails, and in-person meetings
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Partner with the National Onboarding team on facilitation of onboarding processes for new customers
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications

Benefits

• Participation in our incentive programs (which may include where eligible cash, equity, or commissions)
• Paid vacation
• Holidays
• Sick time
• Parental leave
• Marriage leave
• Recharge leave
• Medical, tele-health, dental and vision benefits
• 401(k) plan
• Flexible spending accounts (FSAs)
• Commuter program
• Life and disability insurance
• Maven (a support system for new parents)
• Carrot (fertility benefits)
• UrbanSitter (caregiver referral network)
• Employee Assistance Program
• Pet insurance