Remote Customer Success Associate
Vestd
π΅ $35k-$40k
πRemote - United Kingdom
Please let Vestd know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join Vestd as a Customer Success Associate and play a key role in optimising customer acquisition and retention in our core SME space.
Requirements
- Minimum 3 years experience in a commercial environment
- Minimum 1 year in a customer relationship management and development role in a complex B2B environment
- Minimum 1 year in a SaaS business
- Attention to detail
- Customer relationship building skills
- Can-do attitude and desire to learn
- Work collaboratively with team members from different departments (sales, product, marketing)
Responsibilities
- Supporting the customer to set up initial scheme and then providing ongoing support throughout the customer life cycle
- Providing best in class customer success
- Representing the interests of customers with a view to continually developing and enhancing the product
- Building customer loyalty and reducing churn
- Proactively keeping customers engaged and growing MRR via upgrades and referrals
- Responding to customer queries in a timely manner
- Developing specialist knowledge within segment and taking ownership over specific areas
- Continuously iterating processes to improve the customer experience
Benefits
- 100% remote, no commuting!
- A flexible working environment to help you achieve the best work/life balance
- Equity of course!
- Team retreats twice a year, which includes an overnight stay and a big focus on fun and team cohesion
- A personal training and personal development budget to keep your career and professional growth on track
- Great team ethos, connect through regular team and company socials
- Support with home working equipment
- Monthly recognition scheme, where we celebrate our folk
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Please let Vestd know you found this job on JobsCollider. Thanks! π