Vestd is hiring a
Customer Success Associate

Summary

Join Vestd as a Customer Success Associate and play a key role in optimising customer acquisition and retention in our core SME space.

Requirements

• Minimum 3 years experience in a commercial environment
• Minimum 1 year in a customer relationship management and development role in a complex B2B environment
• Minimum 1 year in a SaaS business
• Attention to detail
• Customer relationship building skills
• Can-do attitude and desire to learn
• Work collaboratively with team members from different departments (sales, product, marketing)

Responsibilities

• Supporting the customer to set up initial scheme and then providing ongoing support throughout the customer life cycle
• Providing best in class customer success
• Representing the interests of customers with a view to continually developing and enhancing the product
• Building customer loyalty and reducing churn
• Proactively keeping customers engaged and growing MRR via upgrades and referrals
• Responding to customer queries in a timely manner
• Developing specialist knowledge within segment and taking ownership over specific areas
• Continuously iterating processes to improve the customer experience

Benefits

• 100% remote, no commuting!
• A flexible working environment to help you achieve the best work/life balance
• Equity of course!
• Team retreats twice a year, which includes an overnight stay and a big focus on fun and team cohesion
• A personal training and personal development budget to keep your career and professional growth on track
• Great team ethos, connect through regular team and company socials
• Support with home working equipment
• Monthly recognition scheme, where we celebrate our folk