Anaplan is hiring a
Customer Success Business Partner

Summary

Join Anaplan, a team of innovators who optimize business decision-making through their leading scenario planning and analysis platform, as a Customer Success Business Partner in Manila, Philippines. This role is an immediate full-time position with flexible shift hours, requiring collaboration with internal and customer stakeholders to support Anaplan deployment and implementation success.

Requirements

• 5 Years of Customer Management or Engagement experience in Customer Success, Sales, Consulting or similar functions
• Must be okay to flexible shift
• Ability to use leading indicators (usage reporting, employee movement, Google alerts, Training/Certification activity) to drive customer engagement (both proactive and reactive)
• Ability to collaborate with various internal and customer stakeholders to support Anaplan deployment and implementation success
• Eagerness to learn about key functional areas of practice including finance, sales, supply chain and human resources
• Excellent written and verbal communication skills with the ability to interact and support project leaders and other internal/partner/customer stakeholders
• Desire to learn and adopt standard methodologies in customer success, with focus on adoption and retention
• Self-motivated, highly collaborative, creative, problem solving with a growth mindset
• Familiarity with using Salesforce and Gainsight for customer success processes, or demonstrated ability to learn these technologies

Responsibilities

• Ensure customer workspaces are set up and provisioned per contract
• Ensure relevant customer contacts are enabled (Tenant Admin, User Admin, Page Builder, etc)
• Provide support for basic configurations (SSO, Cloudworks setup, basic ETL/API guidance)
• Coordinate ongoing workspace change requests and related activities
• Anaplan Journey roadmap – walking customer through on-demand training options, community, customer care and related self-service options
• Point of contact for implementation partner to direct internal Anaplan requests (product defects, bugs, integration SME, etc)
• Deliver virtual engagements to educate and empower our customers to achieve business value through the Anaplan
• Guidance/direction as needed to available self-service options
• Product release and new feature communication
• Tactical initiative communication (allow listing, cert updates, etc.)
• Coordinate support ticket resolution by working with Customer Care
• Monitor and analyze usage trends and critical metrics to provide insight and guidance to the customer
• Uncover customer challenges, identify risks to adoption and provide a tailored plan of action

Benefits

Flexible shift hours