BrainPOP is hiring a
Customer Success Manager

Summary

Join our Customer Success team as a Customer Success Manager to oversee school book of business, drive engagement and growth, and provide exceptional support through deep understanding of BrainPOP's products and customer needs.

Requirements

• 2-3+ years experience in software sales and/or account management in K-12
• Experience managing a high-volume BoB
• Proven capability in identifying value-based opportunities for current partners while advocating for their needs internally and externally
• Experience with software implementations (K-12 is a plus)
• Experience with a CRM and the ability to forecast and create reports to inform management about strategic decision-making
• Ability to manage projects and programs with some complexity
• Experience in a K-12 district is a plus

Responsibilities

• Manage and be accountable for the success of partner schools from onboarding through renewal
• Successfully identify growth opportunities, initiate conversations regarding expansion and growth with our current customers in your territory, and upsell partner resources in subscribed schools
• Develop deep knowledge of the BrainPOP product, a prerequisite for providing world-class aid and service to educators
• Act as the relationship manager and oversee all aspects of partners' onboarding and implementation process
• Communicate consistently with school leaders to ensure strong usage of BrainPOP, while gathering feedback and implementing new features
• Monitor and maintain high levels of customer satisfaction while managing partner expectations
• Join others in Customer Success to develop innovative ways to leverage technology to communicate with and support all of BrainPOP’s users
• Work united with other internal BrainPOP teams, communicating observations and feedback from district partners to help inform future product development efforts

Benefits

• Competitive pay bands for all other countries based on market standards
• USA Pay Scale: $60,000 — $70,000 USD