Director, Customer Success

Summary

Join BigID, a leading data security and privacy tech startup, as a Customer Success Director. You will work directly with major enterprise clients, shaping and delivering successful outcomes. This role requires deep domain knowledge in data security, compliance, or privacy, and a proven ability to connect technology to business objectives. You will be responsible for maximizing customer value and contributing to BigID's growth. The position offers a competitive salary, comprehensive benefits, and a remote-first work environment. BigID values a people-centric culture emphasizing innovation, diversity, and collaboration.

Requirements

• 8+ years in a customer-facing technology role
• 2+ years in a primary account management role (i.e., senior customer success roles, technical account management, or enterprise sales)
• Deep domain knowledge in one or more of the following: data security, compliance, data privacy, data governance, and/or cybersecurity
• A demonstrated ability to tie technology to business objectives and sustain momentum throughout the customer lifecycle
• A demonstrated ability and interest to work directly with customers while simultaneously enhancing BigID’s customer success practice
• A demonstrated ability to thrive in a fast-pace, changing environment with lots of autonomy
• Critical thinking skills and a strong point of view on how to maximize customer value
• BS/BA degree or equivalent experience

Responsibilities

• Work with your team directly with BigID’s largest enterprise customers to shape, develop, and deliver successful outcomes
• Translate a spectrum of customer requests and interests into actions and results
• Serve as the linchpin of customer engagement, teaming broadly across Services, Support, Products, and Engineering
• Bring your knowledge and our best practices forward to maximize customer value
• Enhance our maturing, global Customer Success at BigID
• Contribute integrally to BigID’s growth and success by driving Net Dollar Retention
• Share our Values of Care-Do-Try-Shine!

Benefits

• Work from home with a global remote-first community
• Flexible PTO and Quarterly Volunteer Days
• Equity Participation
• 100% employer-covered medical, dental, and vision options available to you
• Additional insurance benefits like pet insurance and legal assistance
• Learning & Development Opportunities
• Fidelity Employer Sponsored 401K
• Paid Parental Leave