Remote Customer Success Director

Summary

Join Wishpond Technologies as a Partner Success Director for a potentially permanent, fully remote position! This 6-month temporary role oversees Customer Success and Support teams, aligning with corporate goals and driving partner success. You will lead strategy implementation, collaborate across business lines, and foster a partner-centric culture. The position requires strong leadership, project management, and team development skills within a SaaS environment. Wishpond offers competitive compensation, comprehensive training, and a dynamic work environment.

Requirements

• A minimum of 5-7 years experience, preferably within a SaaS-oriented marketing operation or marketing agency
• A degree or diploma that contributes to the organization is considered an asset
• Strong recruitment, training, leadership, and negotiation skills
• In-depth knowledge of marketing strategies and best practices
• Capacity to manage global teams and complex projects seamlessly
• Must be detail-oriented and creative and have a passion for helping partners and Team Members achieve their goals
• Self-motivated with the ability to establish and maintain solid relationships through a client-first mentality
• As part of a diverse team, ability to work both independently and collaboratively
• Must be technical, analytical, results-driven and have the ability to multi-task in a fast-paced environment
• Organized, administratively strong, and have solid writing, phone, and general communication skills
• Fluent in English (spoken and written)
• Willing to participate in ongoing education and training for the role

Responsibilities

• Work closely with the Executive Leadership Team, ensuring alignment with corporate goals and objectives
• Lead the development and implementation of strategies to improve overall partner operational effectiveness and success
• Drive partner value and retention by deploying programs and solutions to help drive business value
• Collaborate across business lines to identify and pursue partner growth opportunities
• Influence internal stakeholders by promoting a partner-centric mindset across the organization
• Provide strong leadership, promote collaboration, show integrity, and foster transparency to create a positive and open culture
• Manage complex projects, effectively balancing both business and client needs
• Ensure the development and implementation of award-winning products and services
• Develop and manage budgets, monitoring expenditures closely
• Conduct partner, brand and product research initiatives
• Recruit, mentor, and empower Team Members, developing and implementing training programs to ensure operational excellence
• Work cross-functionally to increase the value we deliver to our partners and improve retention across the client lifecycle
• Work with partners to better understand their business needs and goals, ensuring Wishpond products and services are part of their plan
• Cultivate lasting relationships to grow Team Member and client loyalty
• Communicate new initiatives, following up to ensure processes are upheld and consistent
• Other duties as assigned

Preferred Qualifications

• Experience in sales is considered an asset
• Knowledge of a second language is considered an asset

Benefits

• Fully remote position allowing you to work from your home anywhere in the world!
• Exciting and dynamic environment with a great leadership team
• Comprehensive training program and regular performance reviews to facilitate your success
• Competitive compensation based on experience and proven abilities
• Great referral programs with incentives and bonuses
• Unbelievable product discounts when you use our products for your own business
• A global workforce of multi-cultural and talented colleagues
• A close-knit operation with amazing growth opportunities for your personal development
• A high-growth SaaS technology company publicly traded on the TSX Venture Exchange
• Corporate headquarters in beautiful Vancouver, British Columbia, Canada
• Access to our education credits program and so much more!