Customer Success Engineer

Summary

Join CVEDIA, a leader in AI-driven video analytics, as a Solution Engineer. You will serve as the technical bridge between our products and customers, ensuring they maximize value. Key responsibilities include customer onboarding and support, technical consultation, documentation improvement, customer advocacy, hands-on testing, and customer engagement. The ideal candidate possesses strong technical skills, including multi-OS proficiency, remote troubleshooting expertise, log analysis capabilities, performance insight skills, virtualization expertise, and screen recording mastery. Excellent customer engagement and problem-solving skills are also essential. CVEDIA offers a supportive environment with opportunities for growth, cutting-edge technology, and a long-term career path.

Requirements

• Be comfortable working with Windows and Linux to install, configure, and optimize software performance across different platforms
• Be familiar with remote support tools to guide customers through complex setups and diagnose issues efficiently
• Have the ability to inspect log files to identify errors and understand application behavior
• Be able to track down performance bottlenecks, also using tools and techniques to measure and analyze real-time data processing and streaming applications
• Be proficient in using virtual machines to test different product variants and simulate diverse operational conditions, ensuring thorough feature validation and reliable performance
• Be skilled in using screen recording tools to create clear and informative video tutorials for software walkthroughs and customer support
• Be comfortable working with enterprise customers, navigating complex organizations, and communicating technical solutions to non-technical stakeholders
• Know how to translate technical challenges into practical solutions, aligning with business goals and customer needs
• Have a willingness to learn, adapt, and continuously improve

Responsibilities

• Guide customers through the installation, configuration, and usage of our video analytics software. Help them onboard smoothly and ensure they are set up for success
• Understand customer business goals and use cases to provide expert technical guidance and tailor solutions to their needs
• Continuously improve our product documentation to make it easier for customers to find solutions, enabling them to achieve their goals faster
• Gather and analyze customer feedback and feature requests, sharing them with our engineering team to shape product development
• Actively use our technology, provide usability feedback, and participate in iterative improvement cycles
• Join customer calls to provide technical expertise and ensure our solutions are being used effectively

Benefits

• Work remotely with a flexible schedule
• Be part of an innovative, fast-growing company
• Collaborate with a passionate and supportive team
• Develop expertise in AI, machine learning, and video analytics