Customer Success Engineer

Summary

Join Endor Labs, a leading application security company, as a Customer Success Engineer. In this role, you will be the primary technical contact for customers, providing expert guidance and support. You will design and implement code scanning mechanisms, customize security solutions, and troubleshoot technical issues. This position requires a strong background in software engineering, experience in customer-facing roles, and exceptional communication skills. Endor Labs offers a competitive salary, comprehensive benefits, flexible PTO, and a remote-first work environment.

Requirements

• Strong background in software engineering, with 4 -10 years of deep understanding of programming languages, application security, and DevOps practices
• Demonstrated experience in developing custom technical solutions and actively engaging in customer-facing roles, with a proven ability to handle project-based work effectively
• A passionate advocate for customer success, with a focus on building secure, scalable solutions from the ground up
• Exceptional communication skills, capable of breaking down complex technical topics into clear, understandable terms for a variety of audiences
• Proactive and anticipatory approach to problem-solving, with the ability to foresee customer needs and craft strategic solutions that align with their overarching goals

Responsibilities

• Design and implement efficient code scanning and dependency scanning mechanisms using Maven and Gradle
• Serve as the primary technical point of contact for our customers, offering expert guidance with a blend of empathy and deep technical knowledge through both pre-sales and post-sales stages, especially when addressing intricate technical challenges
• Customize our security solutions to fit into sophisticated customer environments. Occasionally, develop bespoke solutions to meet unique needs, leveraging your strong background in software engineering
• Act promptly when technical issues emerge, applying your advanced troubleshooting skills and understanding of programming and DevOps practices to ensure our customers are successful
• Forge lasting relationships with a broad spectrum of clients, from agile startups to global enterprises
• Collaborate closely with our engineering teams, translating customer feedback and troubleshooting insights into tangible product improvements
• Champion the adoption of robust security practices, empowering developers to write secure code efficiently through your support and guidance
• Lead and manage technical integration projects, making strategic decisions and providing technical guidance both internally and externally

Benefits

• Competitive salary and comprehensive benefits package including Health, Dental, Vision and Mental Health plans
• 401(k) plan to support your longterm financial goals
• Flexible PTO to maintain a healthy work-life balance (we want you here for the long-haul!)
• Opportunities for co-working and team meetups to foster collaboration
• A dog-friendly office environment for those who love to bring their fur babies along
• Endor Labs is a remote-first company, with team members distributed across various time zones. We believe in the flexibility of working remotely while also creating opportunities for in-person collaboration and learning when necessary