Customer Success Engineer

Summary

Join CVEDIA, a leader in AI-driven video analytics, as a Solution Engineer. You will serve as the technical bridge between our products and customers, ensuring they maximize value. Key responsibilities include customer onboarding, technical consultation, documentation improvement, customer advocacy, hands-on testing, and customer engagement. This role demands strong technical skills, including multi-OS proficiency, remote troubleshooting expertise, and log analysis capabilities. The ideal candidate is a solution-oriented relationship builder with a customer-first mindset and a passion for continuous learning. CVEDIA offers a remote work environment with flexible hours, opportunities for professional development, and a supportive team culture.

Requirements

• Comfortable working with Windows and Linux to install, configure, and optimize software performance across different platforms
• Familiar with remote support tools to guide customers through complex setups and diagnose issues efficiently
• Ability to inspect log files to identify errors and understand application behavior
• Track down performance bottlenecks, also using tools and techniques to measure and analyze real-time data processing and streaming applications
• Proficient in using virtual machines to test different product variants and simulate diverse operational conditions, ensuring thorough feature validation and reliable performance
• Skilled in using screen recording tools to create clear and informative video tutorials for software walkthroughs and customer support
• Comfortable working with enterprise customers, navigating complex organizations, and communicating technical solutions to non-technical stakeholders
• You know how to translate technical challenges into practical solutions, aligning with business goals and customer needs
• A willingness to learn, adapt, and continuously improve will be key in this role

Responsibilities

• Guide customers through the installation, configuration, and usage of our video analytics software. Help them onboard smoothly and ensure they are set up for success
• Understand customer business goals and use cases to provide expert technical guidance and tailor solutions to their needs
• Continuously improve our product documentation to make it easier for customers to find solutions, enabling them to achieve their goals faster
• Gather and analyze customer feedback and feature requests, sharing them with our engineering team to shape product development
• Actively use our technology, provide usability feedback, and participate in iterative improvement cycles
• Join customer calls to provide technical expertise and ensure our solutions are being used effectively

Benefits

• Work remotely with a flexible schedule
• Be part of an innovative, fast-growing company
• Collaborate with a passionate and supportive team
• Develop expertise in AI, machine learning, and video analytics