Customer Success Engineer

Summary

Join Health Gorilla as a Client Success Engineer and play a crucial role in delivering exceptional value to our customers. You will partner with the sales team, drive technical implementations, provide expert support, conduct customer training, and coordinate projects. This role requires 5+ years of experience in healthcare IT or a related field, strong knowledge of healthcare data standards (HL7 v2, FHIR, IHE, CDA), and experience with APIs and internet security protocols. The position offers a competitive salary ($122,000-$145,000), remote work, comprehensive benefits, and professional development opportunities. Health Gorilla is committed to building a diverse and inclusive workforce.

Requirements

• 5+ years of experience working in healthcare IT, customer success, or a related role
• Experience working with RESTful and/or SOAP APIs to integrate and automate workflows
• Knowledge of Internet Security protocols and implementations, including TLS, mutual TLS, OAuth, IPSEC, and SFTP
• Experience with Project Management
• Strong knowledge of healthcare data standards, including HL7 v2, FHIR, IHE, and CDA
• Proven ability to work with both technical and non-technical stakeholders
• Excellent communication and interpersonal skills to build trust and rapport with customers
• Ability to manage multiple projects and priorities in a fast-paced environment
• Problem-solving mindset with a focus on delivering customer value

Responsibilities

• Partner with the sales team during the pre sales phase to provide technical insights, demo solutions, and assess fit for the customer's needs
• Drive the technical aspects of the onboarding and implementation process, ensuring successful deployment, configuration, and integration of solutions
• Provide expert troubleshooting and support for customers, helping resolve complex issues related to HL7 v2, FHIR (STU3 and R4), and other Healthcare-related data exchange protocols
• Conduct technical training sessions for customers, enabling them to effectively use our products and optimize their workflows
• Collaborate closely with project managers, product teams, and other internal stakeholders to deliver a seamless customer experience
• Gather and communicate customer feedback to the development teams to help shape future product enhancements

Preferred Qualifications

Experience with Mirth (or other integration engines)

Benefits

• This is a remote role
• New hire stock option grant
• 401(k) plan with discretionary annual matching
• Medical, dental, and vision insurance
• Short-, long-term disability, life insurance, and mental health & wellness support
• Unlimited PTO plus 12 Holidays
• Paid parental leave (up to 12 weeks)
• Monthly stipend for phone and internet
• Stipend for home office equipment (we provide the laptop)
• Annual learning & development reimbursement