Customer Success Engineer

Summary

Join Torq, a dynamic cybersecurity company, as a Customer Success Engineer and become a key member of our Field Engineering team. You will guide customers on their automation journey, provide expert technical support, collaborate with product and engineering teams, and stay updated on the latest security and automation advancements. This role requires 2+ years of hands-on experience with SOAR/Automation technologies and 5+ years in customer-facing positions. Proven expertise in security, automation, scripting, and API integration is essential. Torq values diversity and offers a fast-paced, supportive environment.

Requirements

• 2+ years of hands-on experience with SOAR/Automation technologies or a similar role
• 5+ years in customer-facing positions such as pre-sales engineering, customer success engineering, or technical services
• Proven expertise in security, automation, scripting, and API integration
• A passion for delivering exceptional customer experiences and a “can-do” attitude in a fast-paced environment

Responsibilities

• Guide customers on their automation journey, ensuring seamless solution adoption and long-term success
• Provide expert technical support, resolving complex challenges and ensuring a world-class experience
• Collaborate with product and engineering teams to shape Torq’s roadmap based on customer feedback and emerging trends
• Stay up-to-date with the latest developments in security and automation to provide cutting-edge insights to our clients

Preferred Qualifications

Experience with security operations centers (SOC), cloud environments, EDR, and SIEM technologies

Benefits

#LI-Remote