Customer Success Engineer

Summary

Join Tigera as a Customer Success Engineer and play a key role in educating and training users on our container security platform, Calico Cloud. You will consult with customers on Kubernetes platform design, provide technical assistance, and deliver technical training. Collaborate with Solution Architects and contribute to product development by incorporating customer feedback. This role requires 4-6 years of experience in a customer-facing technical role at a network security software company and strong technical skills in areas like Linux, networking, and security. Tigera offers a competitive compensation package, full health, vision, and dental benefits, and a collaborative work environment.

Requirements

• 4-6 years experience in a customer-facing technical role at a network security software company
• Linux fundamentals and system administration
• Layer 7 Networking
• Gateway API & Load Balancing
• Private and public cloud
• Networking & Security
• Application level Security
• Automation & Scripting
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Resourceful self-starter adept at navigating challenges to deliver effective solutions with the ability to inspire others
• Excellent verbal and written communication and presentation skills
• Bachelor's Degree or Technical Diploma in Computer Science/Computer Engineering/Information Technology or related

Responsibilities

• Ensure success of your assigned customers' deployments
• Develop and deliver technical training on Kubernetes Networking, Security & Observability
• Collaborate with Solution Architects to design and deliver networking and security workshops
• Help customers resolve technical issues while meeting key support SLAs
• Build a multi-media repository of technical content for our customers to help accelerate learning and self-enablement
• Influence the direction of our product by working closely with the Product Management and Engineering teams to incorporate the needs of our customers into the product roadmap
• Become a trusted technical resource and advocate for your customers
• Share learnings and insights from our customers to help shape our marketing programs and product roadmap

Preferred Qualifications

Experience in an early-stage startup environment

Benefits

• Competitive compensation package
• Full health, vision, and dental benefits