Customer Success Engineer

Summary

Join hotglue as one of the first team members focused on growth, shaping the company's trajectory. You'll experience the fast-paced environment of a startup, empowered to identify and own growth opportunities. A key responsibility will be ensuring hotglue's product meets customer needs. Expect a dynamic role with varying daily tasks. You will work closely with customers, measure the impact of high-level decisions, help customers by collaborating with support and engineering, and track important metrics. The ideal candidate possesses specific experience and skills.

Requirements

• 3+ years of project management experience with a technical B2B SaaS product
• Technical experience
• Strong written communication skills and can explain complex technical concepts to non-engineers and engineers alike
• Ability to improvise and develop creative solutions when common approaches fail. Understand the trade-offs in employing different solutions to a problem, valuing pragmatism over idealism

Responsibilities

• Work closely with customers
• Measure impact of high-level decisions
• Help customers
• Track important metrics

Preferred Qualifications

Python competency

Benefits

• Competitive salary and equity
• Home office - Apple equipment and anything else you need to be productive