Customer Success Engineer

Summary

Join Moveworks as a Customer Success Engineer (CSE) and leverage your deep subject matter expertise in Moveworks technical and product solutions to drive value for our customers. Collaborate with a Customer Success Manager to understand product requirements and manage all technical aspects of post-sales engagement. You will play an advisory role, building strong relationships with customers and partners to ensure optimal customer experience. This highly cross-functional role requires hands-on involvement, pushing boundaries, and delivering high-quality results. You will act as the technical customer advocate, working closely with Product Management, Engineering, and R&D teams to influence product features based on customer feedback. This dynamic position offers the opportunity to contribute significantly to a growing company.

Requirements

• Have 2+ years relevant work experience in a customer-facing technical role such as customer success engineer, solution engineer, consulting engineer, or implementation consultant
• Have hands-on/practical experience around using REST APIs and reading documentation to quickly build expertise around a new API
• Have a good understanding of data modeling and data pipelines
• Have undeniable passion for understanding customers’ use cases, identifying gaps and resolving issues in the product
• Be proficient in writing scripts or automations in iPaas / APIM tools such as Workato, Azure Functions, AWS Lambdas, or other Cloud services
• Be confident in your communication and interpersonal skills
• Have a great track record of driving successful technical adoption with medium to large-sized projects
• Have hands-on experience in administering and deploying enterprise solutions
• Have working knowledge of IT infrastructure and integrating large SaaS platforms
• Possess a bachelor’s degree or higher in Computer Science or a related field
• Be willing to travel 10 - 25% of the time

Responsibilities

• Provide deep subject matter expertise on Moveworks technical and product solutions and best practices in order to drive value for Moveworks customers
• Work alongside a Customer Success Manager from our Customer Success organization to understand product requirements, and then you will drive all technical aspects around post-sales engagement with the end goal of delivering the Moveworks AI platform to customers
• Play an advisory role to customers, build long-term strategic relationships with both customers and partners and ensure optimal customer experience and outcomes
• Work with customers to gain a deep understanding of their business processes, system environments and employee service infrastructure (IT, HR, Finance, procurement, etc.)
• Integrate and implement Moveworks solutions to customers' platform and backend systems in a secure and performant manner
• Provide consulting for customers to advise them on how to best achieve their use cases by leveraging the Moveworks Platform
• Work closely with engineering and product teams on new product rollouts to ensure scheduled targets are met during implementation, and onboarding
• Be our customer advocate in influencing product roadmap, product improvements, and product feedback
• Serve as a point of escalation for complex technical support issues
• Be expected to track your time on a weekly basis

Preferred Qualifications

• Have familiarity with enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk, Salesforce Service Cloud) and IDAM solutions (e.g. Okta, Active Directory)
• Be proficient in Python, Java, Javascript and scripting languages like Powershell or Bash
• Have familiarity with Linux and Windows environments and using the command line

Benefits

• Market competitive salary
• Equity for all full time roles
• Exceptional benefits
• Commissions or bonus plans