Customer Success Engineer

Summary

Join runZero, a fully remote company with a great culture, and become their Customer Success Engineer in the United Kingdom. You will support enterprise customers, understand their technical needs, lead deployments, and nurture relationships. You will collaborate with sales, product, and support teams, define processes, and help grow a scalable customer success operation. The role requires experience in SaaS customer success, basic understanding of APIs and computer networking, and the ability to build relationships with senior executives. runZero offers excellent benefits, including platinum-level medical, vision, dental, life, and short-term disability coverage, 4% 401K matching, unlimited PTO, and equity. The salary range is £120K-£130k GBP plus stock options.

Requirements

• Experience in SaaS customer success
• Basic understanding of API’s
• Basic understanding of computer networking and “how the internet works”
• Curiosity to learn about the security industry
• Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource
• Desire to build your technical skills

Responsibilities

• Develop and maintain long-term relationships with customers through regular interactions and proactive meetings
• Serve as a problem solver and subject matter expert of the runZero platform and network security industry
• Collaborate cross functionally with the sales, support, and engineering teams to improve internal processes, build documentation to support the customer lifecycle, and the overall customer experience
• You will maintain a deep understanding of our product, lead strategic conversations, and share the most relevant features/functionality for your clients specific business needs
• Be an advocate for your customer by managing their feedback, product needs/wants, and sharing their requests to internal runZero teams

Benefits

• Top of the line medical, dental, vision, life and disability coverages with runZero paying for 100% of the premium
• A stock option plan consistent with early stage, rapidly-growing startups
• A competitive salary composed of cash and equity compensation
• Unlimited PTO (We encourage everyone to take at least 25 days a year)
• 4% 401(k) matching program