Customer Success Engineer

Summary

Join Tines, a global leader in workflow automation, as a Customer Success Engineer! In this remote role, you will be a technical leader, helping customers understand and utilize our platform. You'll work closely with clients, guiding them through onboarding and expansion, delivering production-ready solutions, and collaborating with various teams. This position requires 2-5 years of technical customer support experience, API knowledge, and a passion for automation. You'll design and develop automation stories, educate customers, and contribute to our roadmap. As an early-stage startup, your input will shape our processes. We offer a supportive and inclusive environment.

Requirements

• 2-5 years experience of supporting customers from a technical perspective and helping them to be successful in their on-boarding/or implementation of software tools
• Experience reading API docs and using an API to connect tools
• Experience scoping and delivering professional services, or similar engagements
• Passionate about supporting customers and helping them automate their repetitive and manual workflows
• A passion for becoming an expert in a software solution like Tines
• Curiosity to learn new technologies from both a Tines and customer perspective
• Experience working hands-on with automation software and designing/creating workflow automations
• Comfortable in a fast-paced environment

Responsibilities

• Design and Develop Automation Stories in Tines connecting tools together using their APIs
• Work closely with customers while they onboard, grow, and expand their usage of the platform
• Educate customers on how to get started, refine, and expand their automation use cases
• Partner with a Customer Success Manager to review the health of a customer and develop success plans for your accounts
• Communicate customer needs across the organization to ensure that Tines builds the correct roadmap to meet customer needs
• Knowledgeable about how to position Tines against other platforms and the common technical challenges of alert overload, disparate tools, and manual processes
• Recognize problems with documentation, enablement material, and other resources customers use to learn about Tines
• Support Professional Services engagements to increase rapid adoption among our customers
• Willing to step in where needed and support multiple teams across the organization: Design, Engineering, Marketing, Sales, etc

Preferred Qualifications

Experience in enterprise security tools is a bonus, but not required

Benefits

This is a remote role reporting to the Customer Success Engineering Leader, who is based in Ireland